Effective Date: 04/01/2025
BeWell CPR
At BeWell CPR, your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information. This policy complies with industry best practices and adheres to the guidelines established by our communication provider, RingCentral.
1. Information We Collect
We may collect the following categories of personal information:
a. Contact Information
- Name
- Email address
- Phone number
- Mailing address
b. Communication Data
- Information shared via phone, SMS, or video calls through RingCentral services
- Call logs, voicemails, and messages for business-related communication
- Appointment scheduling and confirmation messages
c. Service-Related Information
- Course registration details
- Certification records
- Payment or billing information (processed via secure third-party systems)
2. How We Use Your Information
We use your information to:
- Provide and manage CPR training and certification services
- Communicate with you about appointments, updates, or important notices
- Respond to inquiries and customer service requests
- Maintain internal records and comply with legal obligations
- Improve service delivery and customer experience
3. Communication via RingCentral
BeWell CPR uses RingCentral for voice, video, and messaging communications. RingCentral is a trusted communication platform that follows strong security protocols including:
- End-to-end encryption for voice and video communication
- Secure message storage
- Compliance with relevant privacy and data protection standards (e.g., GDPR, CCPA)
By using our services, you agree to communication through RingCentral’s platform as part of our service delivery.
4. Sharing Your Information
We do not sell or rent your personal data. We only share information with:
- Authorized third-party service providers (e.g., RingCentral, payment processors)
- Regulatory agencies when legally required
- Partners involved in certification or licensing (if applicable)
All third-party partners are required to maintain strict confidentiality and data security.
Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.
5. Data Security
We implement industry-standard measures to protect your personal data, including:
- Secure communication tools (via RingCentral)
- Encrypted data storage
- Access controls and staff confidentiality agreements
6. Your Privacy Rights
You may:
- Request a copy of the data we hold about you
- Ask us to correct or delete your information
- Withdraw consent for communications
To make a request, contact us at [email protected] or call 423-714-0300.
7. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of any significant changes via email or on our website.
8. Contact Us
If you have any questions or concerns about this policy, please contact:
BeWell CPR
109 Jordan Dr Suite B Chattanooga, TN 37421
Email: [email protected]
Phone: 423-714-0300